Delivery Policy

Last updated: March 24, 2025

Welcome to Navielle! We do everything possible to offer you a smooth, fast, and pleasant shopping experience. Below you will find the details of our delivery policy, compliant with Google Merchant Center requirements.

Processing times

All orders are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.

Delivery methods and times

Standard delivery - Metropolitan France:
We offer free delivery for all orders, with no minimum purchase.
The estimated delivery time is 6 to 12 business days, depending on your place of residence.

International delivery:
We do not offer deliveries outside France at this time.

Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package in real time.

Delivery addresses

Please ensure that the delivery address entered when placing your order is accurate and complete.
Navielle cannot be held responsible for delays or delivery failures caused by errors in the information provided.

Possible delays

Delivery delays may occur for reasons beyond our control (bad weather, strikes, peak activity...).
In case of any issues, please do not hesitate to contact our customer service.

Customer service

If you have any questions regarding your delivery, you can contact us via our Contact page.
Our team will be happy to assist you.